Sales Policy

Effective Date: January 17, 2025

At Vivibabyzone, we strive to make your shopping experience as seamless and enjoyable as possible. Our Sales Policy is designed to clarify the terms under which we sell our products, and the procedures involved in purchasing from our online store. By using our website to purchase products, you agree to be bound by the terms set out in this policy.

1. Product Availability

All products available for purchase on vivibabyzone.com are subject to availability. We make every effort to ensure our website accurately reflects our stock levels, but from time to time, products may be out of stock. If an item you ordered becomes unavailable, we will contact you promptly and offer you the option of choosing a similar product, or we can refund the purchase price.

2. Product Pricing

The prices listed on our website are in U.S. dollars and are subject to change without notice. While we make every effort to ensure that our prices are accurate, errors in pricing may occasionally occur. If a pricing error is discovered after an order has been placed, we will notify you immediately. You will then have the option to either proceed with the purchase at the corrected price or cancel the order for a full refund.

3. Order Confirmation

After placing an order with us, you will receive an order confirmation email. This email will include your order details, shipping address, and the total cost of your order, including taxes and shipping fees. Please review this confirmation carefully, and if there are any discrepancies, contact our customer support team at info@vivibabyzone.com as soon as possible.

4. Payment Methods

We accept various payment methods, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay

Your payment will be processed securely through our payment gateway. If there are any issues with processing your payment, we will notify you promptly.

5. Sales Tax

Sales tax will be charged according to your state’s tax rates. This will be calculated during checkout, and the appropriate tax will be added to the total order cost. We comply with local tax laws and regulations to ensure we collect the proper amount of tax where applicable.

6. Shipping & Delivery

Once your order is confirmed, we will process it and ship your items to the address provided. Our shipping options are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next-day delivery (available for certain locations)

Shipping fees will be calculated based on the weight of your order and your delivery location. International shipping is also available, and additional customs fees may apply depending on the destination country.

Please note that shipping times may vary during peak seasons, such as holidays, and we will do our best to keep you updated on any shipping delays.

7. Cancellations and Modifications

If you wish to cancel or modify your order, please contact our customer service team at info@vivibabyzone.com as soon as possible. We are able to accommodate changes to your order if it has not yet been processed or shipped. Once an order is in transit, we cannot make changes or cancellations.

8. Customer Support

If you have any questions regarding your order, product inquiries, or other concerns, please feel free to contact our customer service team. We are here to assist you!